Here are some questions you might have along with some answers

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If you have any questions regarding Far West PETS that are not answered below please contact your District Governor Elect or the PETS Registrar at petsregistrar2019@gmail.com
 
Frequently Asked Questions
 
What is included in the PETS registration price? 
PETS starts at 10am Friday with the optional elective course, lunch at 11:30 AM, opening ceremonies at 1:00 PM and runs to 1:00 PM Sunday. Your registration price includes your event registration, supplies and meals as well as your double occupancy hotel guest room. If your travel arrangements make it necessary to stay over on other nights, that cost is on your own and not part of the PETS registration package.
 
Do I need to register for both Friday and Saturday night? 
Yes. The program requires your attendance from Friday through Sunday. The expectation from your District Governor-elect is that you attend all meetings, classes, and plenary sessions during this time.
 
How do I get a single occupancy room? 
There are a limited number single occupancy rooms available on a first come - first served basis. When you register there will an indicator on the registration if there are any single occupancy rooms available. If there are no rooms available, please purchase a shared room option and indicate you want to be put on the waiting list.  Most clubs only cover the cost of a shared room.  Note that sharing a room is a great way to make a new Rotary best friend.
 
Do I have to pay when I register? 
That is preferred, but you may opt to send a check. However, if you selected a single room it is not reserved until payment is received. If the supply of single rooms is exhausted your unpaid single will go back in the available pool and your registration will change to shared. Most registrants pay by credit card at time of registration and then seek reimbursement where available. Clubs typically reimburse at least the basic registration fees for Presidents-elect. If you plan on paying by check please let the registrar know at petsregistrar2019@gmail.com
 
Can I stay at a different hotel? 
All PETS participants stay at the event hotel, the Doubletree San Jose Airport. Scheduling is tight and does not allow sufficient time for commuting to and from an offsite hotel. Your guest room is included in your event registration and no reduced prices are available for not using the provided guest room. THERE IS NO SEPARATE REGISTRATION PACKAGE WITHOUT A ROOM.
 
May I bring my spouse or partner? 
Sorry, we are not able to accommodate partners. Space available does not allow for extra people. This is a business conference and meetings begin early on Saturday and Sunday and go until at least 9:30 pm on Friday and Saturday.
 
I lost the invitation email that was sent to me. What shall I do? 
Contact the registrar. petsregistrar2019@gmail.com
 
I need to change something on my registration. How do I do that? 
Contact the registrar. petsregistrar2019@gmail.com
 
Are there rooms for the handicapped? 
Yes. Make the request on your registration in the ‘special requests’ section
 
Are special meals available?  
Yes. Make the request on your registration in the ‘special requests’ section
 
Where do I park?
Parking is very limited around the hotel. We suggest you arrive early, park and do not move your car. The hotel parking fee is at a discounted rate for PETS attendees.
 
Where can I store my luggage while checking in? 
Keep your luggage in your car trunk when you arrive, if you are arriving by alternate transportation, luggage service will be available.
 
Where do I check in on arrival? 
If you arrive on Friday, start at the PETS registration desk. Do not try and check in at the hotel registration deck. Hotel staff will be cleaning the rooms and working with registration staff through the afternoon to get your keys assigned and issued. PETS staff will bring your keys to your district meeting Friday afternoon. There will be time after that session to go to your guest room before the evening sessions begin.

SURVEYS
Several surveys will be conducted to evaluate subject matter, instructors and the overall event. We appreciate your assistance in responding so that we may continue to improve Far West PETS.

NAME BADGES
Please wear at all times. There will be no entrance to meals or classes without it.  Also, the name badge has a letter which designates your Training Sessions location and schedule - found in your online program.
 
HOSPITALITY SUITES
The district hospitality suites are open Friday and Saturday evenings, after the dinner sessions. This is an optional, but encouraged social opportunity for all PETS participants. For the location of your district's suite, check the online program.  You are welcome to visit all hospitality suites

INFORMATION and EMERGENCIES
If you have any questions, an emergency, or need help see one of the Sergeants-At-Arms (wearing a red vest).

TRAINING SESSIONS
You will attend 6 (six) faculty-lead Training Sessions plus 3 (three) sessions with your District.  You will be with the same group for most of the six training sessions. Your group will include your Assistant Governor, other Presidents-Elect from your Area within your district as well as AGs and PEs from other districts. Each training group has been assigned a letter code. The letter is on your name badge and there is a schedule of which room each group goes to for each faculty session and district session in the online program as well as custom tracks per letter group and district in the electronic guide. Optional high value classes will be offered Friday mornings for travelers arriving early before the formal start of PETS.

PHOTOGRAPHS
Photos for your District Directory are being taken all day Friday and Saturday morning. These may be used for your district's directory, and you will be given an opportunity to purchase them. Please wear business attire for your photograph. Look for signs at registration and lobby directing you to the photographer's location.

CERTIFICATION
Upon your completion of all training at Far West PETS, you will receive a certificate of completion presented at your last district session.  You may use this certificate to seek any necessary reimbursements offered by your club.

HOTEL CHECK-OUT
For a rapid checkout on Sunday, use the check-out program on the T.V. monitor in your room.